Project information

  • Authoring Tool: Articulate Storyline 360, Convai (Conversational AI)
  • Project date: 02 December, 2024
  • eLearning URL: Click Here to View

General Purpose

This interactive simulation uses an AI-powered chatbot to provide a realistic training experience for developing customer service skills. Learners engage in a dynamic roleplay scenario where they practice handling customer inquiries, resolving complaints, and applying best practices for communication and problem-solving.

This project incorporates adaptive conversational AI, branching scenarios, and personalized feedback to deliver immersive, learner-focused experiences.

Inspired By: Zsolt Olah's DevLearn 2024 Workshop - BYOD: Integrate AI-Driven Characters with Storyline for Complex Interpersonal Simulations